Your rights come first
Under Australian Consumer Law you have guarantees that no store policy can take away. If an item is faulty, not as described, or does not do what we said it would, you are entitled to a repair, replacement or refund. Nothing on this page limits that, and we will not try to.
Change of mind
If you simply change your mind, you can return an item within [30] days of delivery, provided it is unused and in its original packaging.
- Email us first so we can give you a return address
- Return postage for change of mind is paid by you
- Refunds are issued to your original payment method once the item arrives back with us
- Original shipping costs are not refunded on change of mind returns
Faulty, damaged or wrong item
This one is on us, entirely.
- Email us with your order number and a photo or short video of the problem
- We cover return postage, or in many cases will not ask for the item back at all
- You choose a replacement or a full refund, including original shipping
Cancelling an order
Email us as soon as you can. If it has not shipped, we will cancel and refund in full. Once it has shipped, it becomes a return.
How long refunds take
We process refunds within [2] business days of approving them. Your bank then takes its own time, usually three to five business days.
What we do not accept back
Items returned used, damaged by misuse, or without contacting us first. That is not us being difficult, it is just that we cannot resell them.
Note: we do not exclude sale items, discounted orders or clearance items from returns. Many stores do. In Australia that exclusion is not enforceable, and we would rather have a policy that is true.
[Confirm the bracketed numbers, and add your return address once you have arranged it with your supplier.]